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Ebix Health
Training
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LuminX system training

 

A successful implementation includes extensive user training. We offer comprehensive training to help users maximize their productivity with LuminX.

 

New Client Training

For new clients, we offer a 2-day session called LuminX 101, which focuses on becoming familiar with LuminX terminology and the overall capabilities of the system. Upon completion, clients are asked to complete a workbook of questions relative to their business and procedures. This pre-training workbook allows us to become familiar with the client’s current processes and future needs. Training based on the client’s self-reported needs is offered next.

Training classes encompass all areas for which the client will utilize LuminX. Classes offered include, but are not limited to:

  • Group, Plan and Benefit Building
  • Accounting and Billing
  • Workflow 1 (Scanning, Eligibility, Indexing)
  • Workflow 2 (Examining, Payment Cycle, Customer Service)
  • HIPAA/LIN (LuminX Information Network)
  • CEW (Comprehensive Enrollment Wizard)
  • Auditing
  • Voids and Refunds
  • Reporting
  • COBRA
  • Stop Loss
  • Disability
  • Flexible Spending

 

Ongoing Training

In order to keep our clients up-to-date, functional review seminars are offered on a weekly basis for a nominal fee. The seminars, which are conducted remotely, represent recent enhancements to the system, review of current processes or timely information based on multiple client requests.

In addition, workshops may be offered on lengthier topics and clients are invited to attend the training sessions at ASI. Past workshops have included advanced plan building, LuminX voids and a year in review.

At any time, clients may request training for any area in which they need assistance.

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